1. Return Eligibility
We accept returns under the following conditions:
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Items must be returned within 14 days of delivery.
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Items must be unused, unwashed, and in their original packaging with all tags attached.
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Sale items, accessories, swimwear, and lingerie are non-returnable unless defective or damaged.
2. How to Request a Return
To request a return, please contact our customer service.
Include your order number and the reason for the return. We will provide return instructions within 1–2 business days.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a trackable shipping service. We are not responsible for lost returns.
4. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
5. Exchanges
We currently do not offer exchanges. If you need a different size or color, please return the original item and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or a full refund.